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  • We Do 100% PRIVATE Packaging & Shipping. No One Know Whats Inside.
  • OUR WEBSITE ADDRESS CHANGED TO www.Fancyrate.com

 

 

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Returns and Complaints

FancyStore clearly describe its returns and complaint policy, so the customer has no doubt how to procced in case of withdrawing from the contract or filing a complaint about a purchased product.


To make a complaint, please follow the steps below:

1. Return/complaint form
Please fill out the return/complaint form and attach it to the returned product. The form needs to contain the following data: customer's name, e-mail address, phone number, product ID and description of defect, date of purchase.

2. Product return
When filing a complaint, please send back a complete product, together with a copy of the invoice.

3. Shipping
Please send the faulty goods to the following address:

FancyStore
A.Nagar, Kolkata
WB. IN
700159 Kolkata

You can also contact us via email support@ebaystore.in 

 Return & Refund

ebaystore.in will accept Return & Refund Policy only for Defective items, items damaged at the time of receipt, and incorrect items. Products damaged while being used, do not qualify forrefund or replacement.

 Pleasee mail FancyStore customer service at support@ebaystore.in to submit your return request. You have 48 Hours since the date of received to request before returning.

 The Name of Customer and Order No. must be printed clearly on outside of the carton, and all products must be securely protected in double packaging. Products must bereturned in the original package with/includes documentation, manuals, and warranty information, others accessories, registration etc. is valid for 10days only and will expire on the 10th day after the date of issuance. The products must be received by ebaystore.in within 10 days.

 No returns or exchanges will be accepted without the prior approval issued by ebaystore.in.

 If we are unable to replace the damaged/defective product, we will refund your full money.

 ReturnPolicy

 Defectiveitems, items damaged at the time of receipt, and incorrect items received maybe returned without penalty. Your shipping charges will be waived. When we receive your return, we will send it to manufactures and inspect Damages or missing Product or accessories, and issue a refund.

 Exchange

 If you madea wrong order, you have 3 days since the date of receipt to request for exchange. If you would like a exchange, you will get 100 % refund but you haveto pay all the shipping charges. The product must be returned in original condition with all miscellaneous accessories; Product must be returned securelyprotected in double packaging and must be written your name and Order no. on outsideof the carton. You are responsible for risk of loss, shipping and handling feesfor returning or exchanging product.

 No returns or exchanges will be accepted without the prior approval issued by ebaystore.in.

 OrderCancellation

 To cancelan order, call our customer care at 8420441203 or send an email at support@ebaystore.in with your Order ID and Name.

 If the order is not yet shipped, we will cancel its shipment and refund the entire amount.

 If the order is shipped but not delivered yet, We are requesting buyer please don’t accept product from courier person. We will cancel the transaction and refund the entire amount but we will deduct Shipping Charge only.

 Damaged/Tampered Delivery

 If the packaging is damaged or is tampered with before delivery or if you think the product is in a bad condition on delivery, please refuse to accept the package.Call our customer care at 8420441203 or send an email at support@ebaystore.in with your Order ID and Name. We will ensure that the product is replaced and delivered to you at the earliest.

 

 

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